I read your message on this URL: http://got2trotlibrarian.blogspot.com/2008/07/comcastic-fees.html. I work for Comcast and I am willing to reach out to my contacts to take care of the fee fro you. If you are interest in my assistance, please send me the phone number associated with your account at the below email. Thanks in advance for the opportunity to assist!
I emailed him back and he left me a message saying that he took care of the fee. That's great, but if Comcast hires someone to patrol blogs and message boards looking for negative comments that they'll gladly take care of, why even have the fee in the first place?