I sit across from a group copier/scanner/printer combo, FAX machine & high capacity stapler area. These machines are often on the fritz and due to my proximity to these clunkers, I'd say 70% of my work day conversations are related to them. Most of the time, people just want me to acknowledge their frustration. Someone will walk up to the printer, realize their documents weren't printed, and sigh loudly enough for me to look up from my computer. We'll make eye contact and I'll shrug my shoulders and smile, but quickly turn back to my screen lest the person ask for help.
Truth be told, I don't mind helping people out, but I can't troubleshoot the printer. I worked at BC's library in college and could never even remember how to replace the ink cartridge, much less assist someone today with why their documents aren't being stapled.
The only piece of equipment I fear more than the printer is the microfilm machine.
I hate you.
The first question I asked the Senior Reference Desk supervisor at Simmons when I worked there was, "Do we get a lot of microfilm questions, because I can't for the life of me load the film correctly. " He assured me we didn't, but I would get a question at least once a week and was thus motivated to become a corporate librarian where microfilm machines are not usually present.
Yesterday, I got asked about the stapler. Having no aversion to trouble-shooting the stapler, I listened as this person told me that it's been empty for quite some time now, but we lacked the correct staples to load back into the stapler. This morning, he came by to tell me that he'd received notification that the staples had arrived, but now the stapler was missing. He walked away in frustration, and a few minutes later I saw someone stop by the work area long enough to drop off the missing stapler. A few more minutes go by and a third person comes by and takes the stapler again; however, in between the stapler being replaced and taken again I notified the guy who sits next to the original requester to let him know that stapler was back.
Why is the stapler constantly being removed? Is someone purposely trying to frustrate this one guy? Will he resort to using a large binder clip? Stay tuned for the exciting conclusion!